Initial Setup and Renewal Process

Written by Taylor Byas
Updated 2 weeks ago

Enter COBRA Age Banded Plans and Rates

Step-by-step instructions on how to set up your Age Banded COBRA plans and rates.

Written by Taylor Byas
Updated 4 months ago

HRA Types Reference Guide

A guide to the different types of HRAs and what you need to know about them.

Written by Taylor Byas
Updated 6 months ago
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Support Portal

Signing Up and Creating a Password for the Ameriflex Support Portal

Sign up through email or the portal to create a password to complete registration to access the Ameriflex Support Portal. This article includes three ways to create a password.

Written by Aimee Reynard
Updated 1 year ago

Viewing and Managing Requests in the Ameriflex Support Portal

Check your request tickets by clicking on the link in the email notifications Ameriflex sends you or by logging into the Support Portal with your credentials.

Written by Aimee Reynard
Updated 1 year ago

Submitting a Request by Email or the Ameriflex Support Portal

How to submit a request via email or the Support Portal.

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Written by Lucy Tran
Updated 1 year ago
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Setting Up An HSA

Health Savings Account (HSA) Bulk Transfer IN

Learn how to transfer all of your employees' Health Savings Account funds to Ameriflex all at once.

Written by Taylor Byas
Updated 4 months ago
Written by Rachael Seida
Updated 2 years ago
Written by Aimee Reynard
Updated 2 weeks ago
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Account Management

What is Intellect?

Here you will find a summary of Intellect and how it works in conjunction with Ameriflex.

Written by Taylor Byas
Updated 2 weeks ago

What is Telescope Health?

Here you will find a summary of Telescope Health and information on where to direct your Telescope-related inquiries.

Written by Taylor Byas
Updated 3 weeks ago

Set up and Use Multi-factor Authentication

How to set up and use multi-factor authentication (MFA) to securely log into the employer portal or participant portal.

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Written by Lucy Tran
Updated 1 year ago
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Troubleshooting

Written by Aimee Reynard
Updated 8 months ago
Written by Rachael Seida
Updated 3 years ago

Miscellaneous

Written by Aimee Reynard
Updated 2 years ago
Written by Rachael Seida
Updated 2 years ago
Written by Aimee Reynard
Updated 2 years ago
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Additional articles

How to navigate the midyear takeover process

If you would like Ameriflex to administer your run-out or grace period, the midyear takeover process is outlined below with a list of exactly what you will need to complete the implementation.

Updated 8 months ago

How to View and Upload Documents to Employer Docs

Learn how to submit documents directly into our portal for extra security.

Written by Michele Lombardo
Updated 5 months ago
Written by Michele Lombardo
Updated 2 years ago

Claims Process Flow

As your participants use their Flex accounts, it is important to understand the claims process. This article provides an overview of the process and additional resources/FAQs.

Written by Michele Lombardo
Updated 2 years ago
Written by Michele Lombardo
Updated 2 years ago
Written by Michele Lombardo
Updated 8 months ago

How to submit HRA/DED claims and activation forms

This article illustrates the process the participant will follow to activate their health reimbursement arrangement (HRA).  

Written by Michele Lombardo
Updated 2 years ago