Plan Administrators
Initial Setup and Renewal Process
Set up Recurring Dependent Care Account (DCA) Claims
Learn how to submit a recurring Dependent Care Claim to get reimbursed as money accrues in your account.
Support Portal
Signing Up and Creating a Password for the Ameriflex Support Portal
Sign up through email or the portal to create a password to complete registration to access the Ameriflex Support Portal. This article includes three ways to create a password.
Viewing and Managing Requests in the Ameriflex Support Portal
Check your request tickets by clicking on the link in the email notifications Ameriflex sends you or by logging into the Support Portal with your credentials.
Submitting a Request by Email or the Ameriflex Support Portal
How to submit a request via email or the Support Portal.
Setting Up An HSA
Upload a (IH) Funding File for WCA Clients
Download and fill out our (IH) Funding File, and then upload the file to the Client Portal to post funds to your employees' accounts.
Account Management
Portal Based Enrollment Method
The Portal Based enrollment method will allow you to view, update, and submit all elections from the prior plan year for an easy renewal experience.
Understanding Card Transactions and Their Statuses
Understanding Card Transaction statuses in the Employer Portal allows you to assist your employees in resolving the statuses and preventing the statuses from potentially impacting accounts.
Troubleshooting
Miscellaneous
Additional articles
Claims Process Flow
As your participants use their Flex accounts, it is important to understand the claims process. This article provides an overview of the process and additional resources/FAQs.
How to submit HRA/DED claims and activation forms
This article illustrates the process the participant will follow to activate their health reimbursement arrangement (HRA).