Initial Setup and Renewal Process

Written by Aimee Reynard
Updated 5 months ago

Set up Recurring Dependent Care Account (DCA) Claims

Learn how to submit a recurring Dependent Care Claim to get reimbursed as money accrues in your account.

Written by Rachael Seida
Updated 7 months ago
Written by Aimee Reynard
Updated 1 year ago
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Support Portal

Signing Up and Creating a Password for the Ameriflex Support Portal

Sign up through email or the portal to create a password to complete registration to access the Ameriflex Support Portal. This article includes three ways to create a password.

Written by Aimee Reynard
Updated 8 months ago

Viewing and Managing Requests in the Ameriflex Support Portal

Check your request tickets by clicking on the link in the email notifications Ameriflex sends you or by logging into the Support Portal with your credentials.

Written by Aimee Reynard
Updated 5 months ago

Submitting a Request by Email or the Ameriflex Support Portal

How to submit a request via email or the Support Portal.

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Written by Lucy Tran
Updated 5 months ago
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Setting Up An HSA

Upload a (IH) Funding File for WCA Clients

Download and fill out our (IH) Funding File, and then upload the file to the Client Portal to post funds to your employees' accounts.

Written by Michele Lombardo
Updated 7 months ago
Written by Rachael Seida
Updated 9 months ago
Written by Aimee Reynard
Updated 2 years ago
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Account Management

Portal Based Enrollment Method

The Portal Based enrollment method will allow you to view, update, and submit all elections from the prior plan year for an easy renewal experience. 

Written by Michele Lombardo
Updated 3 weeks ago
Written by Michele Lombardo
Updated 6 months ago

Understanding Card Transactions and Their Statuses

Understanding Card Transaction statuses in the Employer Portal allows you to assist your employees in resolving the statuses and preventing the statuses from potentially impacting accounts.

Written by Michele Lombardo
Updated 6 months ago
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Troubleshooting

Written by Aimee Reynard
Updated 11 months ago
Written by Rachael Seida
Updated 2 years ago

Miscellaneous

Written by Aimee Reynard
Updated 10 months ago
Written by Rachael Seida
Updated 10 months ago
Written by Aimee Reynard
Updated 10 months ago
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Additional articles

Written by Michele Lombardo
Updated 9 months ago

Claims Process Flow

As your participants use their Flex accounts, it is important to understand the claims process. This article provides an overview of the process and additional resources/FAQs.

Written by Michele Lombardo
Updated 9 months ago
Written by Michele Lombardo
Updated 9 months ago
Written by Michele Lombardo
Updated 9 months ago

How to submit HRA/DED claims and activation forms

This article illustrates the process the participant will follow to activate their health reimbursement arrangement (HRA).  

Written by Michele Lombardo
Updated 9 months ago