Checking Requests by Email
When there is an update about your request, you will receive email notifications.
Complete the following steps by accessing your inbox and locating an 'Update' email from Ameriflex Support to check the status of a request.
In the email you received from Ameriflex,
1. Click View Request to open the link and view the request ticket in the Support Portal.
- For our Employer Portal users, we have enabled a single sign on connection to take you directly to your ticket without any additional login steps.
- For users who don't have access to our Employer Portal, you need to access the information by logging into the Support Portal.
The Requests page appears.
The ticket you received an email about should appear under the My Requests tab of the page. This tab should be the default tab each time you visit the Requests page.
2. Scroll to the bottom of the ticket and locate the Add to Conversation text box to add a comment.
Checking Requests by Logging into the Support Portal
Complete the following steps:
1. Login to the Ameriflex Employer Portal
2. Locate My Requests at the top of the page.
3. Select Check Your Existing Requests.
The Requests page appears.
4. Locate and select My Requests tab.
This tab should be the default tab each time you visit the Requests page. All submitted requests (open, pending, or recently-resolved tickets) with their current statuses will be listed under My Requests.
5. Scroll to the bottom of the ticket and locate the Add to Conversation text box to add a comment.
