ICHRA Virtual Pay Feature (Plan Administrators and Brokers)

The Virtual Pay option allows participants to provide account information to their carrier so the carrier can charge their ICHRA account monthly. Plan Administrators and Outside Plan Representatives can access the required account numbers to assist the participant in getting Virtual Pay set up.

Written by Taylor Byas

Updated 1 month ago

1. Log into the Employer Portal.

2. Locate the Participants tab in the navigation panel on the left side of the screen. On the Participants screen, select the desired participant.

3. On the page of the desired participant, locate the Accounts tab in the navigation panel on the left side of the screen.

4. From the list of accounts, select the ICHRA account for the corresponding plan year to expand the field and see more account information.

5. Locate the participant's account and routing numbers. Click the links of the partially revealed numbers to display them fully.

6. You can provide the full account numbers to the participant so that they may in turn provide them to their carrier. Funds will then be directly pulled from their ICHRA account by the carrier.

Important: If your carrier experiences issues with our routing number, please use your card for that premium payment. In the meantime, we would be happy to work with your carrier to correct this error. To help us rectify the issue, please email the following information to service@myameriflex.com:

Your name
Your employer's name
Your phone number
Your email
Your carrier name
The web address you are using to enter your information (if possible)

We will let you know when you can resubmit your routing and account numbers to your carrier.

ICHRA Virtual Pay Feature (Plan Administrators and Brokers)

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