Signing Up and Creating a Password for the Ameriflex Support Portal

Sign up through email or the portal to create a password to complete registration to access the Ameriflex Support Portal. This article includes three ways to create a password.
Written by Aimee Reynard
Updated 6 months ago

If you received a Welcome Email: Creating a Password

The most common way to sign up for the Ameriflex Support Portal is by emailing the Client Relationship team's email with a request.

Note: When the email goes through to the Ameriflex client relationship team, the specialists cannot see or respond to your email until you, as a plan administrator or broker, complete the registration process and are an “end user” of this portal.  

After emailing, you should receive a 'Welcome to Ameriflex' email in your inbox after a few minutes of sending the email, directing you to register for the support portal

Warning: Do not reply to the Ameriflex Support address. If you reply to the email, it will cause issues with the automations on the back end, and the inquiry won’t go directly to or correspond to the team correctly. 

If you don’t receive an email within a few minutes, make sure to check your spam or junk folders. 

In the welcome email, 

1. Click the signup link to verify your email and create a password to complete your registration. 

The email you used will automatically be verified after you click and open the link.

The registration page appears.

Note: If you register via email, the Your Name field will be auto-filled and grayed out based on the name associated to the email you use, and you will not have access to modify your name. 

2. Choose a unique password that meets the password requirements, and then click Set Password.

                           

Note: If prompted, follow the image verification instructions to prove you’re not a robot.

You will be directed to the Ameriflex Support Portal home page.

You successfully completed registration for the Support Portal. 

Note: All support requests will always be tied to the exact email address from which they were sent. 

If You Did Not Receive a Welcome Email: Creating Password

If you directly emailed the Client Relationship team, but have not yet received a 'Welcome to Ameriflex' email after waiting a few minutes and checking all of your folders, complete the following steps:

1. Click here

2. Click Get a password.

            

A new window appears directing you to set a new password.

3. Enter the desired email address you'd like to use for the portal, and then click Submit.

In your email, you will receive a password reset email from Ameriflex Support.

4.  Follow the link in the email to create a new password.

5. Choose a new secure password; once you’ve met all password requirements click Change password.

You will be redirected to the Ameriflex Support Portal home page. 

You successfully completed registration for the Support Portal. 

Note: All support requests will always be tied to the exact email address from which they were sent. 

If You Did Not Email and Did Not Receive a Welcome Email: Creating Password

If you have not directly email the Client Relationship team about a request with your preferred email address before, and do not have a welcome email, complete the followings steps to create a password:

1. Click here

The Support Portal's login page appears.

2. Click the ‘Sign up’ button.

3. Enter your full name and preferred email address and click the Sign up.

4. Check your email for a ‘Welcome to Ameriflex’ email from Ameriflex Support and click on the link provided in the email.    

5. Enter your full name and choose a password for your account; once you’ve met all password requirements click Set password.

You will be redirected to the Ameriflex Support Portal home page. 

You successfully completed registration for the Support Portal. 

Note: All support requests will always be tied to the exact email address from which they were sent. 
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