When viewing your support requests in the Ameriflex Support Portal, you may see one of the following statuses for each request:
- Open: Your designated support team is working to resolve your request. We may be working internally with other departments to get your request resolved.
- Pending: Your designated support team is waiting for you to respond, add supporting documentation, etc.
Note: Tickets that are in this status for 6 or more days without an update will be automatically closed; however your issue is still important to us! Create a new request, so we can re-assist you.
- Solved: Your designated support team has completed your request. You will still want to click on the Solved requests when received to review the action taken. Note: requests that were resolved more than a week ago, with no further updates, will not appear here.
- Closed: This status indicates that the request may have had a prior status, but due to the the time that has elapsed it has now been closed.
Note: You are able to respond in an Open, Pending, or Solved ticket by clicking on Add to Conversation, entering a response, and then clicking Submit.