Ameriflex Support Portal

What is it? Why are we Using it?
Written by Aimee Reynard
Updated 4 months ago

The Ameriflex Support Portal is a new customer support platform that will further protect our customers’ sensitive health information and provide more transparency in our service request process.

What Changed?

You will continue to email your Ameriflex contacts as you normally do; however, you will need to access our system to see all responses to your inquiry. You can access this by using the links in the email notification you will receive when your inquiry is responded to, or by logging into the Employer Portal and navigating to “My Requests” located at the top of the page. For users of our Employer Portal we have enabled Single Sign On to make access to your inquiry even easier!

If you are not listed as a user in our Employer Portal, you will need to register as an end user and log into the support portal to view their responses. If you send an email to our Ameriflex contacts, they cannot see or respond to your email until you, as a plan administrator or broker, complete the registration process and are an “end user” of this portal. 

Note: End users are plan administrators, brokers, and others who correspond with our Ameriflex support teams.
Information: To seek self-help about the support portal, you can visit our Help Center's Plan Administrator page. The link can be found in each of the Ameriflex Support emails you receive when there is a status update, too.

How Does This Benefit Me?

As you know, Ameriflex handles sensitive health information that is protected by HIPAA. The Ameriflex Support Portal: 

  • Is HIPAA compliant and protects your emails from unauthorized access or vulnerabilities from third party email systems
  • Provides you with a centralized location to view all of your current and previous requests submitted to your Client Relationship Team
  • Automatically assigns your request to a knowledgeable team member for quick follow up
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