Getting Started
When Will I Get My Card?
- Your card will arrive 7–10 days after enrollment.
- It comes pre-activated so that you can use it right away.
- To view your PIN, click here.
Where Can I Use It?
Use your card at eligible merchants for things like:
- Doctor visits
- Pharmacies
- Vision or dental care
- Approved over-the-counter items
Most of the time, no paperwork is needed—your expense will be verified automatically.
What If My Card Is Declined?
If your card declines while making an eligible purchase, don't worry! It may be because the merchant isn't set up to verify medical purchases. You can still submit a claim for reimbursement through the Ameriflex app or online.
Information: A card transaction might also decline because the provider/store is not yet set up to accept eligible RX transactions. To double check which providers are set up to accept eligible RX transactions, use the SIGIS Store Locator.
What If I'm Asked for Documentation?
If we can't auto-verify your expense, you'll get a message asking for:
- An itemized receipt
- An Explanation of Benefits (EOB)
- Or a letter of medical necessity
Click here to learn what counts as acceptable documentation.
Parking and Transit (CRA) Accounts:
If you have a Commuter Reimbursement Account, here's what you should know:
- You can use your card to pay for eligible parking and transit expenses.
- You must pay transit expenses (such as bus/train passes) with your card—no claim forms are allowed.
- You must submit parking expenses manually with a claim form.
- You can only claim expenses within 180 days of the date they occurred.
- If you leave your job, you lose access to your CRA funds.
- CRA funds roll over each month, but if you're not using them up, consider lowering your monthly contribution.
Metropolitan Transportation Authority (MTA) rule: You can't buy a new monthly pass until your current one expires.
Note: In some cases, additional documentation regarding the expense may be required should the attempt to automatically verify the expense as eligible fail. In this case, you will receive an email notification asking for a detailed receipt.
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