As you begin to use your account, it’s important to understand how to submit a request for reimbursement or payment to a provider. Your Ameriflex Debit Mastercard is the quickest and easiest way to access your account funds. But if you can’t use your card, getting reimbursed is easy.
Two of the most common reasons for requesting a reimbursement or payment:
- You paid for an eligible expense out of pocket
- To request a payment be made directly to a provider
The following sections show you how to request the two types of reimbursements from your account.
Option 1: File a claim and reimburse yourself
You can submit a claim to reimburse yourself on your desktop or mobile app.
1. Login to your Ameriflex account with your credentials.
2. Click File a Claim at the top of the page.
3. Select Pay myself.
The File A Claim - Pay Myself page appears.
4. Click the down arrow under Account Type to locate and select the account from which you are seeking reimbursement.
5. Click Upload File.
6. Select your file (i.e. itemized receipt or Explanation of Benefits (EOB) to upload it.
7. Click Next.
The second page of steps appears.
8. Fill out the following fields:
- Start Date
- End Date
- Claim Amount
- Claimant (select the down arrow to choose if there is a list)
- Provider name
9. Click Next.
The last page of steps appears.
10. Read the terms and check the box to accept the terms.
11. Click Submit Claim.
You successfully submitted a claim to reimburse yourself.
Option 2: File a claim and pay your provider
You can submit a claim and pay your provider on your desktop or mobile app.
1. Login to your Ameriflex account with your credentials.
2. Click File a Claim at the top of the page.
3. Select Pay my provider.
The File A Claim - Pay my provider page appears.
4. Click the down arrow under Account Type to locate and select the account from which you are seeking reimbursement. 
5. Click Upload File.
6. Select your file (i.e. itemized receipt or Explanation of Benefits (EOB) to upload it.
7. Click Next.
The second page of steps appears.
8. Fill out the following fields:
- Start Date
- End Date
- Claim Amount
- Claimant (select the down arrow to choose if there is a list)
- Provider name
9. Click Next.
The last page of steps appears.
10. Read the terms and check the box to accept the terms.
11. Click Submit Claim.
You successfully submitted a claim to pay your provider.
File a Claim for an Orthodontia Expense
You can request reimbursement for orthodontia expenses by filling out and submitting a Ameriflex Orthodontia Claim Form. You may also be able to pay the provider directly using your Ameriflex Debit Mastercard® as a second option.
Refer to this article for more information about how to submit an Orthodontia Claim Form.
