Your Ameriflex Debit Mastercard® will arrive at your mailing address 7-10 days after you’ve been enrolled and it's already activated.  You can avoid the manual claims process and out-of-pocket reimbursement when you use your card at eligible merchants, because, in most cases, the card will automatically verify the expense for you. For information on how to view your auto-generated card pin, click here.

If your card gets declined at a store or doctor’s office while you’re purchasing eligible products or services, it’s likely that the card can’t verify if the expense is eligible. Not to worry, you can easily get reimbursed through the mobile app or your Ameriflex account. 

Note: If Ameriflex cannot auto-verify your expense, you will receive a notification asking for additional documentation such as an itemized receipt, Explanation of Benefits (EOB), or a letter of medical necessity. For more information about acceptable documentation, click here.

Parking and Transit Participants:

You can use your Ameriflex Debit Mastercard® to pay for eligible commuter reimbursement account (CRA) expenses. Per IRS regulations, Ameriflex can only process manual claims for parking expenses -- not transportation expenses.

Please also note that IRS regulations do not permit reimbursements for expenses older than 180 days from the time at which the expense was incurred. 

CRAs are not portable. Should you quit or be terminated from your job, you will immediately lose access to your account funds.

Funds left in your CRA at the end of the month will rollover to the following month. If your account balance exceeds your monthly expenses, you may want to consider reducing your monthly election amount.

Mass transit funds must be paid using your Ameriflex Debit Mastercard®. Claim forms may not be submitted for transit expenses.

MTA rule: If you purchase a monthly pass you can’t purchase another pass until the last monthly pass has expired.