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Reimburse out-of-pocket expenses

Filing a claim for reimbursement.
Written by Aimee Reynard
Updated 7 months ago

As you begin to use your account, it’s important to understand how to submit a request for reimbursement or payment to a provider. Your Ameriflex Debit Mastercard is the quickest and easiest way to access your account funds. But if you can’t use your card, getting reimbursed is easy. 


Two of the most common reasons for requesting a reimbursement or payment:

  1. You paid for an eligible expense out of pocket
  2. To request a payment be made directly to a provider
Note: Your provider must be set up with Vpay to complete the reimbursement.

Reimburse Yourself (Desktop)

  1. Login to your Ameriflex account and click File a Claim
  2. Click pay myself
  3. Select account from which you’d like to be reimbursed
  4. Upload itemized receipt or Explanation of Benefits then click next
  5. Fill out start date, end date, claim amount, claimant and provider name, then click next
  6. Check the box
  7. Click submit claim


Reimburse Yourself (Mobile App) 

  1. From your Ameriflex app, go to Menu > File a Claim
  2. Tap pay myself
  3. Select account from which you’d like to be reimbursed
  4. Either take a picture or upload itemized receipt of Explanation of Benefits then tap next
  5. Fill out start date, end date, claim amount, claimant and provider name, then tap next
  6. Check the box
  7. Tap submit claim

Pay your provider (Desktop)

  1. Login to your Ameriflex account and click File a Claim
  2. Click pay my provider
  3. Fill out provider name, patient account number, provider address, and phone number
  4. Select account from which you’d like to be reimbursed
  5. Upload itemized receipt or Explanation of Benefits then click next
  6. Fill out start date, end date, claim amount, claimant and provider name, then click next
  7. Check the box
  8. Click submit claim
     

Pay your provider (Mobile App) 

  1. From your Ameriflex app, go to Menu > File a Claim
  2. Tap pay my provider
  3. Fill out Provider name, patient account number, provider address, and phone number
  4. Select account from which you’d like to be reimbursed
  5. Upload itemized receipt of Explanation of Benefits then tap next
  6. Fill out start date, end date, claim amount, claimant and provider name, then tap next
  7. Check the box
  8. Tap submit claim

For Orthodontia Reimbursements:

You must provide Ameriflex with a copy of the financial agreement/contract from the orthodontia provider, which must include all­ of the following information:

  1. Total cost of treatment
  2. Amount covered by insurance
  3. Down payment amount
  4. Installment payment amount and frequency (Monthly/Weekly/Other)
  5. Date treatment begins/began and estimated length of treatment

If you are financing your orthodontic treatment through a third-party lender, you’ll need to provide your agreement with them, in addition to the treatment plan/worksheet from your orthodontia provider. No matter your financial arrangement, Ameriflex must have all of the above information (1-5) in order to review your orthodontia claim.

Note: If you don’t have access to the EOB or itemized receipt, you will need to contact the healthcare provider and ask them for another copy. 
Tip: Take a photo of the EOB or itemized receipt when you get it so you can easily access it later on. 
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