Checking Requests by Email
When there is an update about your request, you will receive email notifications.
Complete the following steps by logging into your inbox and locating an 'Update' email from Ameriflex Support to check the status of a request.
In the email,
1. Click View Request to open the link and view the request ticket in the Support Portal.
The Requests page appears.
The ticket you received an email about should appear under the My Requests tab of the page. This tab should be the default tab each time you visit the Requests page.
Refer to the Statuses in the Ameriflex Support Portal article to understand the different ticket statuses.
2. Scroll to the bottom of the ticket and locate the Add to Conversation text box to add a comment.
Refer to the Responding to a Request article for more details.
Checking Requests by Logging into the Support Portal
Complete the following steps by logging into the Support Portal with your credentials to check the status of a request.
1. Click here to log in.
2. Select Check Your Existing Requests.
The Requests page appears.
3. Locate and select My Requests tab.
This tab should be the default tab each time you visit the Requests page. All submitted requests (open, pending, or recently-resolved tickets) with their current statuses will be listed under My Requests.
Refer to the Statuses in the Ameriflex Support Portal article to understand the different ticket statuses.
4. Scroll to the bottom of the ticket and locate the Add to Conversation text box to add a comment.
Refer to the Responding to a Request article for more details.