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View and Manage Requests in the Ameriflex Support Portal

Written by Aimee Reynard
Updated 1 month ago

If you received an email notification for your request:

  1. Click the ticket link contained in your email.
  2. You will be directed to the corresponding ticket in the Ameriflex Support Portal; you can view ticket details, history, and current status as well.
  3. Click ‘Add to conversation’ to add a comment or attach files, then ‘Submit’ when done.
  4. The Ameriflex Support team will see your response and respond accordingly. 

If you’re logging in to review all of your tickets:

  1. Click here
  2. Click the ‘Check Your Existing Requests’ button to view your tickets.
  3. Any open, pending, or recently-resolved tickets you’ve submitted will be shown here.
  4. You can filter by status (Open, Awaiting your reply, or Solved), or search for specific tickets.
  5. If you were copied on a ticket from another user, that ticket will show in the ‘Requests I’m CC’d on’ tab.
  6. Select any ticket to view details and add a comment. 
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