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Viewing and Managing Requests in the Ameriflex Support Portal

Check your request tickets by clicking on the link in the email notifications Ameriflex sends you or by logging into the Support Portal with your credentials.
Written by Aimee Reynard
Updated 2 months ago

Checking Requests by Email

When there is an update about your request, you will receive email notifications. 

Complete the following steps by logging into your inbox and locating an 'Update' email from Ameriflex Support to check the status of a request. 

In the email,

1. Click View Request to open the link and view the request ticket in the Support Portal.

Note: some email programs don’t allow clickable links. If your email program doesn’t allow such links, copy and paste the link’s URL into a new tab in your browser, or navigate directly to the support portal to view all requests.

The Requests page appears. 

Note: There is a My requests tab and a Requests I'm CC'd on tab. the My requests tab includes requests you directly submit while the Requests I’m CC’d tab includes messages you are involved in about requests you did not submit yourself. (ex: someone else submit a request on you behalf or messages about a request associate with you)

The ticket you received an email about should appear under the My Requests tab of the page. This tab should be the default tab each time you visit the Requests page.

Refer to the Statuses in the Ameriflex Support Portal article to understand the different ticket statuses. 

2. Scroll to the bottom of the ticket and locate the Add to Conversation text box to add a comment.  

Refer to the Responding to a Request article for more details.


    Checking Requests by Logging into the Support Portal

    Complete the following steps by logging into the Support Portal with your credentials to check the status of a request. 

    1. Click here to log in. 

    2. Select Check Your Existing Requests.

    The Requests page appears.

    Note: There is a My requests tab and a Requests I'm CC'd on tab. the My requests tab includes requests you directly submit while the Requests I’m CC’d tab includes messages you are involved in about requests you did not submit yourself. (ex: someone else submit a request on you behalf or messages about a request associate with you)

    3. Locate and select My Requests tab.

    This tab should be the default tab each time you visit the Requests page. All submitted requests (open, pending, or recently-resolved tickets) with their current statuses will be listed under My Requests. 

    Refer to the Statuses in the Ameriflex Support Portal article to understand the different ticket statuses. 

    Note: You can filter by status (Open, Awaiting your reply, or Solved), or search for specific tickets.

    4. Scroll to the bottom of the ticket and locate the Add to Conversation text box to add a comment.  

    Refer to the Responding to a Request article for more details.

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