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Statuses in the Ameriflex Support Portal

Understand the status of your request
Written by Aimee Reynard
Updated 2 months ago

When viewing your requests in the Ameriflex Support Portal, you may see any of the below statuses. 

  • Open: the support team is working to resolve your request. We may be working internally with other departments to get your request resolved. 
  •  Awaiting your reply: the support team is waiting for you to respond, add supporting documentation, etc. Please note that tickets that are in this status for 6 or more days without an update will be automatically closed; however your issue is still important to us! You can always create a new request for us to pick back up where we left off.
  • Solved: the support team has completed your request. Note, requests that were resolved more than a week ago, with no further updates, will not appear here.
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