The Ameriflex Support Portal is a new customer support platform that will further protect our customers’ sensitive health information and provide more transparency in our service request process.
You will continue to email your Ameriflex contacts as you normally do; however, you will need to register as an end user and log into the support portal to view their responses.
If you send an email to our Ameriflex contacts, they cannot see or respond to your email until you, as a plan administrator or broker, complete the registration process and are an “end user” of this portal.
How Does This Benefit Me?
As you know, Ameriflex handles sensitive health information that is protected by HIPAA. The Ameriflex Support Portal:
- Is HIPAA compliant and protects your emails from unauthorized access or vulnerabilities from third party email systems
- Provides you with a centralized location to view all of your current and previous requests submitted to your Client Relationship Team
- Automatically assigns your request to a knowledgeable team member for quick follow up