Why Did My Employee’s Transaction Get Denied?

Written by Aimee Reynard
Updated 1 year ago

Most retail stores and pharmacies have an inventory control system called IIAS (Inventory Information Approval System).  

So when an employee swipes their Ameriflex card for Rx expenses, over-the-counter (OTC) items, or any medical or non-medical expenses, the store’s IIAS system will electronically transmit information to Ameriflex notifying us if the expense is an FSA eligible item. The coding of each individual item is completed at the store-level.

Larger retail stores and pharmacies, such as Target, Walmart, CVS, Walgreens, Rite-Aid, etc have this system in place which makes it easier to transmit FSA approved expenses to Ameriflex.

Smaller retail stores, such as local pharmacies and retail chains may or may not have the IIAS system, and it is often dependent on the store. 

Employees may go to this website and use the “Store Locator” feature to see if the pharmacy they use has an IIAS system in place. If not, this site will also let them know which stores near them do have the IIAS system in place to make use of the Ameriflex card easier.

If your employee paid their expense out of pocket, below are some guides to help them submit a claim online or via our mobile app for reimbursement. 

We strongly recommend employees also sign up for direct deposit reimbursement for quicker turnaround time on receiving their funds.

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