What should I do if my employee’s expense was deemed ineligible and they are without documentation

Written by Aimee Reynard
Updated 1 year ago

If an employee has an expense that is deemed as ineligible, they will receive an emailed/mailed notification from Ameriflex with an explanation of why the expense was deemed ineligible. 

If the employee is unable to submit the required documentation for the expense, they would need to submit a check/money order addressed to Ameriflex so we can refund the employee’s account, which, in turn, will refund the employer’s bank account.

Employees can submit a check or money order to the address below:

Ameriflex Participant Payments

PO Box 269009

Plano, TX 75026

Once we receive the payment, our team will apply the payment to the employee’s plan as a refund. If an employee is signed up to receive email notifications, they will receive an email when the refund has been processed.

Employees may also review their transaction and refund history by going to myameriflex.com and clicking on “Log In To Your Portal,” which will allow them to access their account history online.

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