Validating Your Email in COBRAPoint

Plan Administrators and Brokers must register at cobra.myameriflex.com and validate their email to access the COBRA portal. Email validation is required to view Participant and Client information.

Written by Taylor Byas

Updated 2 weeks ago

After the Register Validation process is complete, you should receive a message in your inbox requesting that you validate the email for access. Most people miss this step, which is one of the most common reasons a user can't access the COBRA portal.

Note: All members are required to validate their email address.

Complete the following steps to validate your email:

1. Click Send Verification Code when you reach the Email Validation step during the COBRAPoint registration process. A message will appear to notify you that a validation email has been sent to the email you provided. If an invalid email address is used, an error message will appear.

Warning: You have three chances to validate your email address before the account is locked.

2. Select Request New Email if you don't receive an email in your inbox within a few minutes of waiting.

Note: Be sure to check your Junk/Span folders for a message from no-reply@myhealthpayments.com and/or with a subject line starting with "Email validation for your..." To mitigate future issues, you may need to add no-reply@myhealthpayments.com to your Safe Senders List.

3. If you've checked all possibilities and tried all the methods but cannot locate the validation email, contact your IT department. Ask them to review all rules that route emails to another email address or folder. You may also need to check to ensure there are no security walls blocking the email from coming to your inbox. If there are, please work with your IT department to have no-reply@myhealthpayment.com whitelisted on your computer.

What if I am still not able to validate after trying these steps?

Please provide us with more information about where or what your Mail Service is doing with the email being sent. Additional investigation may identify the cause of your mail service's rejection of these emails.

Note: If, however, you wish to skip any further Investigation and force a Validation of the email against this Registration Code, we will do so. Please be advised that we will note that you declined the investigation.

Did this answer your question?