Instructions for Employer Portal
1. Log in to the Ameriflex Employer Portal.
2. Select the Invoices/Reports tab on the left side of the page.
3. Under the Invoices/Reports tab, new tabs will appear at the top of the page. Select the Remittance Reports tab by clicking its blue hyperlink.
4. Locate the month of the report you would like to view, then click the blue Excel hyperlink under the Download column.
5. This should automatically download the requested Remittance Report to your computer.
Frequently Asked Questions
Q: When is the Remittance Report available each month?
A: The Remittance Report is typically generated around the 9th of each month. It includes all COBRA premium payments collected through the end of the previous month.
Q: When will our group receive the actual remittance payment?
A: Ameriflex processes and sends out remittance payments around the 15th of each month, via ACH or check.
Q: What if I don’t see a payment for a participant I expected to be included?
A: If a participant is missing from the report, it is likely that their payment was not received by the end of the previous month.
Q: What does it mean if my Remittance Report is blank or has no data?
A: If there is no data on your Remittance Report for a given month, it means no COBRA premium payments were received from participants during that reporting period. A black Remittance Report could be a result of:
- No active COBRA participants at the time
- Participants not submitting payments by the cutoff date (end of the previous month)
