Example Error Type
|
Error Description
|
How to Fix
|
| ? is not an allowed value |
Invalid value submitted for specified field |
Correct listed value |
| [QBDEPENDENTPLANINITIAL] row must be associated with a preceding [QBDEPENDENT] row |
Dependent Plan entry sent without an entry for the Dependent Demographics |
Include Dependent line along with the Dependent Plan line |
| 02/20/1994 is not an allowed value |
Invalid value submitted for specified field |
Correct listed value |
| 03769 Blue Options does not have the specified coverage level EE+CHIRLDREN |
Plan listed does not have a rate for the coverage level listed on file |
Either change the coverage level on file or update the rates in the Ameriflex portal |
| Cannot duplicate plan name values across [QBPLAN] or [QBPLANINITIAL] rows. Repeated plan names: Ameriflex HRA. Review plan name values for QB on line 19 |
Plan was sent multiple times, on both [QBPLAN] and [QBPLANINITIAL] lines |
Update to only use one line type for the plan entry |
| Cannot insert the value NULL into column 'FirstName', table 'afdbNSA.cobra.CustodialParent' |
First Name field is blank |
Update entry to include participant name |
| Column does not allow nulls. INSERT fails. |
Specified field is showing blank when info is required |
Update entry to include info for the required field |
| Could not find any locations that match ? |
Division/Location provided does not match one on file for the group |
Update the division/location to match a listed division, or add the missing division to the group |
| Could not find rate for plan: Medical Dental Vision Bundle coverage level: EE Only on date: 02/28/2019 |
Plan does not have a rate for the listed coverage level on the date provided |
Either change the plan start to fall within the effective plan dates, or update the plan to add rates for the required plan year |
| Could not match an employer by the name client name value of ???? |
Employer name provided does not match the client name |
Update the employer name on file, or update the employer name on record in the Ameriflex system |
| Election rate does not exist for member-specific plan |
Plan uses a member-specific rate, but no member-specific rate was provided on file |
Include the separate line for a member-specific rate for the plan entry |
| Elections must be loaded first |
Member-specific rate entry sent without the plan entry being included |
Have the plan entry included along with the member-specific rate for the plan |
| File was empty (easecentral client) |
File was received with no entries, with the EDI vendor being Ease |
Ease will regularly send files even if there are no entries to process, so usually there is no issue to resolve |
| Found multiple locations matching the division name $10.00 Monthly Benefit Allowance |
Group has multiple locations named the same |
Update the listed locations so there is only one location per name |
| Invalid state: TE |
State provided on entry is not a valid state |
Update the state for the entry to a valid state |
| Is not a valid monetary value |
Info provided for the field is not a monetary value valid for the field |
Correct the info to a valid monetary value |
| LIFEPARTNER is not an allowed value |
Info provided is not a valid relationship value |
Update the relationship value to either SPOUSE, CHILD, or DOMESTICPARTNER |
| Multiple [QBSTATEINSERTS] are not allowed in a single QB block |
Multiple State Insert lines provided for a single QB entry |
Correct the info to provide only one State Insert line |
| Must be 9 digits |
SSN field showing a value that is not 9 digits |
Correct the info for the participants SSN |
| Must be exactly 10 digits |
Phone number is not the required length |
Correct the phone number to the required digit length |
| Must contain at least one @ symbol |
Email address is not showing the correct information |
Correct the email to a valid email address |
| Must contain only digits |
Zip code field has invalid characters |
Correct the info to a valid zip code |
| Must contain only digits and the / character in the format of MM/DD/YYYY |
Date field has invalid characters |
Correct the info to a valid date |
| Must contain only digits and/or dashes |
SSN field showing a value that has invalid characters |
Correct the info for the participants SSN |
| Must contain only digits with one period, with at least one digit to the left of the period and exactly two digits to the right of the period |
Field for a monetary value not showing any or all required info |
Update the field to show a valid monetary value |
| Must contain only digits, parentheses or dashes. Ex. (999) 999-9999 |
Phone number field showing invalid characters |
Correct the phone number to only include valid characters |
| Must have a value |
Required field is showing as blank |
Update the errored field to include the required information |
| Must have a value when the the event is a dependent event type (DEATH, DIVORCELEGALSEPARATION, INELIGIBLEDEPENDENT, MEDICARE) |
Required field is showing as blank |
Update the errored field to include the required information |
| No rate band found for coverageLevelId 105087 for age of 0 |
Errored plan entry does not have a rate for the required age band |
Update the plan rates in the Ameriflex portal to include the required information |
| No rate band found for gender of Male and age of 24 |
Errored plan entry does not have a rate for the required age band |
Update the plan rates in the Ameriflex portal to include the required information |
| Object reference not set to an instance of an object |
Could be one of many issues |
Please reach out to the EDI Support Team to assist with researching the error |
| QB Block failed validation, QB must contain exactly one [QBEVENT] row |
Entry was sent with multiple QBEVENT lines |
Correct the QB entry to only include one QBEVENT line |
| QB Block failed validation, Rows 11-12 will not be processed. Rows that had errors: 12 |
Notifier of an error for the QB entry |
Review the accompanying errors for the specified errored line and correct the error |
| QB Block failed validation, this QB for this employer already has a life event on the date: 01/01/2026 |
QB was already entered into our COBRA system for the same event date |
If their entry that was already entered is showing the correct info, then this error can be ignored. Otherwise update the entry for the participant already in the system with the missing info |
| QB block on lines 10-13 was found to be a duplicate of the QB starting on line 2 |
QB was showing twice on the file |
If the first entry on the file processed successfully and had all required info, then this error can be ignored. Otherwise correct the info and resend the QB entry with only one QB for a participant |
| Sequence contains more than one matching element |
QB entry has multiple line entries for the same plan type |
Correct the info so only one line is included for a plan type |
| Sequence contains no elements |
QB entry does not include any QB Plans |
Correct the info to include QB plans with the participants entry |
| Sequence contains no matching element |
Info provided does not match info for the group in the Ameriflex portal, often the plan name provided |
Correct the info on file or on record in the Ameriflex portal |
| Submitted client name value (Group Name) does not match the file submitting employer's name |
File processed is showing a client name that does not match the client name the file is being processed for |
Correct the information for the client name, or reach out to your EDI vendor as they are sending QB entries for a different employer to the incorrect location |
| The employee SSN provided is the same as the SSN for this dependent. Please provide the employee participant SSN |
Dependent SSN matches employee SSN |
Update info to have dependent SSN not match the employee SSN |
| The employer does not have a plan that matches the name $1500 HRA |
QB Plan name does not match a name on record in the Ameriflex system |
Either update the plan name on the EDI file or in the Ameriflex portal |
| The employer has multiple plans that match the name 2025-26 Vision Plan |
Employer has multiple plans with the same name |
Update the plan names in the Ameriflex portal so they do not have multiple of the same plan name |
| The row start date value does not match the system calculated value of 01/01/2025 |
Plan start date provided does not match the expected start date base on the plan event termination type |
Correct the plan start date to the required plan start date |
| The specified plan Bronze Plan is not available at division Group Name |
Plan provided on QB entry is not available for the division/location listed |
Correct the plan to a valid plan for the division/location, or have the plans for the division/location updated |
| The specified plan Cigna Flexible Spending Account does not have a member-specific rate type |
Plan requires a member-specific rate line, but the line was not provided |
Correct the info to include the member-specific rate line along with the plan line entry |
| The value sent (F ) is not a valid value for a True/False field |
Value in the True/False field is not a valid value (showing too many spaces within the field) |
Update the info to a valid value |
