Complete the following steps:
1. Use your credentials to log into your COBRA account
The home page appears.
2. Locate and click the Members tab to the left of page.
3. Select Find Member from the drown-down menu.
The Find Member page appears.
3. Search for members by entering their first name, last name, SSN, individual ID, member ID, and/or member type.
The member's profile appears.
You have access to and can view the following data about each member:
- Profile page - contains the Demographics & Event Information for the participant.
- Plans & Bundles page - shows the member's plan information.
- Payments page - shows of the payment details for this participant.
- Letter Inserts page - shows the available letter inserts to use.
- Communications page - view to see which letters have been sent to the participant.
Note: Contact your Client Relationship Team for additional assistance, if needed.