Members will get charged a $20 COBRA convenience fee when they make a one time credit/debit card payment or a one time ACH payment.

Continue reading to locate answers to our frequently asked questions about the convenience charge. 

Frequently Asked Questions (FAQs):

•  Why am I being charged a convenience fee?

Answer: The $20 fee is incurred as there is a backend ACH settlement process between our system administrator and the insurance company. Because monthly premiums are typically larger amounts, and the full month's premium must be paid to the carrier to obtain/keep coverage, the fee was established as a percentage of the potential premium. For example, 2% of a $1000 monthly premium would be $20. This fee is not charged or held by Ameriflex.

• Is the convenience fee initiated by Ameriflex?  

 Answer: No, Ameriflex doesn't initiate the fee and has no control over it.

• Can Ameriflex waive the $20 fee?

Answer: No, Ameriflex doesn't initiate this fee or has no control over it, so Ameriflex can't waive the fee.

• Is there a way to avoid the fee?

Answer: Yes, to avoid the $20 fee, Ameriflex recommends Participants to consider other available payment options the company has to offer.

• Can Participants set up automated payments to avoid the fee?

Answer: Yes, Participants can set up automated payments from their checking or savings account.  Participants can complete our online form for ACH information and provide us this information on the form. Participants can click this link to register and create an online account. 

• Can Participants fill out a check and send it to pay the fee?

Answer: Yes, Participants can send checks to the following address:

                 Ameriflex

                 ATTN:  Ameriflex Cobra Department 

                 PO BOX 2077 

                 Omaha, NE 68103-2077