- Login to your COBRA account.
- To locate a member’s record, select Find Member on the Home page or through the Members menu
- You can search for members using first name, last name, SSN, individual ID, member ID, and member type
- Once in the member view, you can access:
- Profile - This will contain the Demographics & Event Information for the participant.
- Plans & Bundles - this will show the plan information.
- Payments - in this section you will be able to view all payment details for this participant.
- Letter Inserts - this will show you available letter inserts.
- Communications - this will be the section you can look in to determine what letters have been sent to the participant.
For additional assistance, contact your Client Relationship Team.