1. Login to your COBRA account.
2. To locate a member’s record, select Find Member on the Home page or through the Members menu
3. You can search for members using first name, last name, SSN, individual ID, member ID, and member type
4. Once in the member view, you can access: 

• Profile - This will contain the Demographics & Event Information for the participant.
• Plans & Bundles - this will show the plan information.
• Payments - in this section you will be able to view all payment details for this participant.
• Letter Inserts - this will show you available letter inserts.
• Communications - this will be the section you can look in to determine what letters have been sent to the participant.

For additional assistance, contact your Client Relationship Team.