As a general suggestion, it is best to access the ePOP portal through Google Chrome, as the website was built for Chrome and will function optimally in that browser. Other browsers will generally be ok to use, but if you begin to experience errors, switching to Chrome is often the quickest resolution.
Clearing your internet cache can also ensure a smoother website experience.
Note: If you have auto-fill settings enabled for your browser, it’s a good idea to double-check any fillable fields, as some auto-fill systems may automatically place data incorrectly.
ePOP FAQs
Q: I've created a username and password, but after I log in, I don't see my account information on the Home page. Why is that?
A: First, verify that you are on the correct website. You should be at www.epopdocs.com. If you are at www.myameriflex.com, your login information will work, as the sites are connected; however, you will not see your ePOP information there. If you log into www.epopdocs.com, you should see your ePOP account.
If you see other accounts listed, check to see if they may be related to a DBA alternate company name or an older company name for the account in question. You may be looking at the correct account, but the current name has not been applied yet. If this is the case, you can use the Edit feature from the Action menu next to the current plan year to make changes/updates like this.
If you are logged into the ePOP portal and the account is not present, it most likely means that the email address you used to create your login is not linked to the account. Please let us know the account you are trying to access and the email address associated with your login at epop@myameriflex.com, and we will link you to the account.
Q: I’m trying to log in, but I keep getting the ‘username or password is incorrect’ error, even after resetting my password. Why can't I get into my account?
A: This generally means that either your username is incorrect or your login may be inactive (if a login is not used within 2 years, it will go inactive). If you can confirm your login email at epop@myameriflex.com and the error you are receiving, we can review your login and either unlock it or verify your username.
Q: Why am I not receiving emails from Ameriflex (ePOP reminders, ePOP document emails, ePOP password reset emails, etc.)?
A: Since our emails come from a no-reply and sometimes have attachments, some email security systems will automatically block them as potential phishing/malware. If you notify the person handling your email security to allow our no-reply email (no-reply@mail.myameriflex.com), this will often resolve the situation.
